FormTitan Usage Guidelines

Last updated Feb 16 2018
Following are the guidelines for using the FormTitan License:

Pricing
Pricing rates are specified in our website
Non-profit organizations are entitled to a discount, please contact us
Organizations, which are not NPOs may not use NPOs special pricing accounts

Organization

An organization is described as the company who has purchased the license.
Every FormTitan account is limited to a single organization and cannot be shared.
All forms created under an account must all belong to this specific organization
Creating forms for several organizations/projects under one license is forbidden.
An organization is limited to a single Salesforce organization connection.
Organizations are not permitted to connect to different Salesforce organization
within a single form or other forms.

 

Users

Each account is limited to a single Salesforce / Dynamic CRM developer.
An account owner may add sub users according to his license specifications. 
Account sub users may only create / edit / view / delete FormTitan data belonging
to the organization handled by this account. They cannot edit or create forms.
Sub users may only include workers belonging to the same organization, using emails
from the same domain.

Users are forbidden from sharing their login details with anyone else.

 A user is limited to a single Salesforce organization connection. Users are not permitted
to connect to different Salesforce organization within a single form or other forms.

 

Support
FormTitan support is provided solely to the account owners or integrators.
Sub users who are in need of support shall receive it from the account owner/integrator.

Integrator - gets an unlimited support via emails, chat, phone and remote connection.
Form owner - gets an unlimited support via email and chat. remote connection will be granted
based on license type:
Premium license get 1 hour of Remote connection
Elite license get 3 hours of Remote connection
Gold license get 5 hours of Remote connection

* phone support available for integrators only






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