Problems will always occur….
FormTitan has a seamless integration with Salesforce, and both platforms are stable and reliable, however, life is dynamic and even computers sometimes "take a break" for maintenance, updates etc.
So if you have a Salesforce form and you're experiencing slow responses, or Authentication errors (which means you cannot connect to the API) you can easily check if the issues are coming from Salesforce, by looking in the Salesforce Status page.
https://status.salesforce.com/
The status sites provide transparency around service availability and performance for Salesforce products and you can see many types of problems documented there.
Following are a few examples for problems that may occur and be tracked in the Salesforce status page:
| 1. |
IMPLEMENTING SOLUTION |
| 2. | ISSUE ISOLATED 4:50 pm IDT, Aug 19 We have isolated the issue to the database tier and are continuing to determine the best path to resolution. |
| 3. | INVESTIGATING 4:20 pm IDT, Aug 19 We are investigating a potential cause of the issue. OAuth login maybe failing for some customers using connected apps at this time. |
| 4. | INVESTIGATING 2:23 pm IDT, Aug 19 We are continuing to investigate the cause of this issue and have engaged additional engineers. |
| 5. | INVESTIGATING 1:46 pm IDT, Aug 19 We are currently investigating the cause of the issue. |
| 6. | PERFORMANCE DEGRADATION BEGAN 12:51 pm IDT, Aug 19 During a performance degradation, end users are able to access the service, however, some functionality within the service may not be available or running at optimal performance. |
In addition, you can also check the FormTitan Status page for any problems:
https://status.formtitan.com/