Salesforce Push Integration

Last updated Nov 26 2017

Salesforce is a cloud-computing service designed to help you manage your customer relationships, integrate with other systems, and build your own applications.
By using the FormTitan Push option you can automatically update your Salesforce account.

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Salesforce form builder

Please note!
Before trying to integrate you should make sure your Salesforce edition enables integration:

Editions with API Access

To use the API, your organization must be on one of the following 4 editions (the API is enabled by default):

  • Enterprise Edition
  • Unlimited Edition
  • Developer Edition
  • Performance Edition

Editions with no API Access

  • Contact Edition  
  • Group Edition
  • Professional Edition

Read more about Salesforce editions with API Access

Following are steps to Push to Salesforce:

1- Open the form you would like to integrate in the Form Builder.
2- Go to "Properties Panel" > "Form" tab >  "Settings" > "Salesforce Integrations" Category 


Choose the  "Push notification" - Press on "Set Notifications" 

5- In order to push data to your destination you will first need to authenticate with Salesforce. 


Once authenticated you will need to fill in the Salesforce parameters which are devided into the following categories:
- Connection
- Salesforce Object Settings
- Action
- Rule Condition
- Map fields
- Messages
- Payment Integration

Salesforce Object Settings
When you enter this window this category will be open by default. and you will need to do the most basic thing, which is to choose the SF object.
- "Select an object" - select a SF Object to store the data in. (for example, account)
- "Comment" - All integration lines look the same so this option lets you enter a comment to help you identify the push line more easily in the future.

- "Use in custom button" -
This option allows the user to push data to Salesforce by pressing on a custom button.
Most forms have only one button in them (the submit button), and when the user presses on it the data is submitted and is also pushed to Salesforce.
In these forms the submit button is the trigger for the "push". This option allows you to change this and have the user push the data to Salesforce without having to submit the form - 
Simply by pressing on the custom button. Further more, you can add as many SF custom buttons as you want and have each one push data to a different object. (For example: You can have a custom button that pushes data to the Account object and a different button that pushes data to the Contact object).
In order to use a custom button you first need to turn on the "Use in custom button" button.
read more about how to use the custom SF button

Once the object is chosen the other categories will also appear and you will need to fill in the parameters according to your needs.

7- Connection - When you authenticate with Salesforce you connect with a certain account (in bullet #5).
FormTitan gives you the ability to connect, not only to one object, but also to different SF accounts. You can, for example, save an ccount to to SF account A and a contact to SF account B.


Action (Create)

This category will allow you to choose the action you would like to use in your "Push". weather you would like to create an object, update an existing one, find an object or delete an object.
If you choose "Create"  you will not need to add conditions. However if you choose to update or  find  - you will need to set a condition, and if you choose to Delete - you will be given a choice.

9- Rule Condition
in this category you can set when the push will be executed, based on the form field values. for example: if someone enteres A you will define that the push will not happen.


Map Fields
- This is a very important step in the integration - this is where you map your form fields to the SF object fields and determine where the data will be stored.

Mapping direction toggle
Mapping your form fields to the SF object fields may be done in 2 directions: 
- mapping your SF fieds to your form fields
- mapping your form fields to you SF fields
Simply use the toggle to determin the direction in which you are more comfortable with when doing the mapping. Please note that this toggle is only a matter of how the mapping is displayed - it does not effect the mapping itself and you can choose to change directions at any point in the mapping process. 

If Empty
Since most of the fields in a form are usually not mandatory there will be cases in which they will be submitted empty. If you wish to set a value that will be entered in the SF object when the fied is empty (instead of null) you can simply press on the "Configure" button and set a value.

You can use the filter to search for the fields you want to map or narrow the display using the dropdown on the top right to view All fields, mandatory fields, your mapped fields, or the fields that were not mapped.

11- Messages - This category allows you to set two types of messages:
"Show error message to users" -  once this checkbox is turned on and for some reason  an error occures -a message will be displayed so the user is aware of the roblem.
"Disable form while saving" - when you turn on this checkbox the form will be disabled once it is submitted. and you can set your own custom message for when this happens (for example: "Saving your contacts", or "Saving account data")

12- Payment Integration -  If you have set up a payment integration for your form than this category will take you one step further and connects your Payment integration with SF.
This connection will make sure that your payments (one time or reecurring) will be updated in the Salesforce custom object.


Once finished press on "Apply" and you will see a new integration line has been added (containing the configuration you have set so far).
On the right part of this line are 4 icons you can use:
- Edit - Pressing on this icon will open the configuration and you will be able to make changes.
- Clone - If you need to create a similar line to one that already exists, by pressing on this icon it will duplicate the integration line, and then you will be able to make your alterations.
- Add - Pressing on this icon will add an integration lne under this one, in a parent-child relationship.
For example, if you have created an integration line with the "Account" object, you will be able to press on "+" and add an integration with "Contact" as a child object. 
- Delete - Pressing on this icon will remove the relevant integration line.
14- Press on "Finish".
Example for how the integration really works

Now that your form is configured to integrate with your Salesforce account - a user will fill in your form and then:

1- a new entry will be pushed to your chosen object in Salesforce.
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