Katherine Jary
Questions (1)
Answers (3)
  • I am getting an integration error if the user selects more than one option from the picklist (it is set to multi select) & the data is lost to SF (although I'm notified via email with a form copy)
    Asked on 04/02/2021 16:54
    Views 382
    Answers 7
    • Saurum Sergey Answered 04/02/2021 18:38
      I've also run a test myself, with multipicklist , it worked fine, check that you are pushing the field and not the .values, perhaps this is the issue, also, you didnt specified the err
    • Katherine Jary Answered 04/02/2021 18:33
      Thanks, I understand, but was hoping someone else may see and have had a similar issue / resolution. Thank you for your help
    • Saurum Sergey Answered 04/02/2021 17:47
      We cant solve configuration issues without PS as we dont know what the logic in your form, how you mapped, what is the sf configuration. this is not a system failure.
    • Katherine Jary Answered 04/02/2021 17:14
      Thank you. I would like to resolve without PS - it seems to be a recurring issue - does anyone have ideas on why it will not push multi selections into SF, but will do singles
    • Saurum Sergey Answered 04/02/2021 17:06
      If your sf field is multi picklist than you have a diff configuration issue which need to verify with you. our PS team is on my account-billing-ps.
    • Katherine Jary Answered 04/02/2021 17:04
      Thank you - the data matches as they are taken directly from SF, and pull through with single selections, just not with multiples
    • Saurum Sergey Answered 04/02/2021 16:56
      Hi, You should verify that the data types are matched on Salesforce. you can also use our PS service to track form mapping, configuration and data mismatch. Our PS is a paid service.
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