Juan Maart
Questions (2)
Answers (1)
  • Hello We have a form that is passing a field value to Salesforce from a dropdown in FormTitan. When previewed the integration happens and the value is passed correctly but not from our live website.
    Asked on 01/11/2021 22:24
    Views 356
    Answers 1
    • Saurum Sergey Answered 01/15/2021 09:13
      Kindly reach out to our PS team and we can help you to investigate. FYI- no difference between live/embedded forms, its all working the same so I assume its an implementation error.
  • Hi there We are using the household address model that updates the contact address automatically. I created a form in FT, it updates the household billing address but not the contact address. Help!
    Asked on 06/21/2021 01:30
    Views 466
    Answers 2
    • Juan Maart Answered 06/21/2021 06:04
      Hi Benny I figured it out and did a dual mapping in the push to both household account and contact record. So just fyi the Salesforce manage households does not kick in on this update.tks
    • Saurum Sergey Answered 06/21/2021 03:29
      Hu Juan, TITAN can not update something else rather than mapped fields. options:1 you mapped something wrong, option2, you got an automation on Salesforce which causing it. you should check both opt.
Didn’t find what you were looking for?
Try the following for assistance or Use the Search box.